With all my animals I am known on a first name basis! I went to Rob one day when I broke a vial of insulin on the weekend and my vet didn't have any. He gave me enough for 3 days, in measured syringes, and didn't charge me for it. That was 3 years ago and since then he has looked after my 3 dogs and 20 year old cat. The team has seen me through all kinds of emergencies and a death, and at all times have been thoughtful, caring and professional. I have called at the oddest and most inconvenient of times and have never been turned away. Once, as I entered with my one year old dog on a leash, she became spooked by a truck rushing past and ran straight across the busy road and up a side street at full pelt. Within 10 seconds, Rob and the vet nurse were in hot pursuit. Eventually she was stopped and we all went panting back to the surgery. That's dedication! I have recommended many people take their animals there and all have become dedicated patients. At our local park, Rob and his staff are well known and respected. Do yourself a favour; if you have an animal in need of care, take them to East Ivanhoe Vet. ( Also, they don't overcharge!)